FAQ

What currency do you use? All prices on the website are in CANADIAN DOLLARS. 

How much are shipping costs? Shipping is FREE on orders $40 or more (before tax). Orders under $40 have a flat rate fee of $8 CAD within Canada.

When will I receive my order? Road to Happy is currently a one woman show and many items are made when you order. Please allow 3-5 business days for processing plus shipping time for all orders. All items are shipped with Canada Post and will be sent sooner if your products are already available and in stock.

Shipping times will vary depending on where your order is being shipped to. Please allow extra time for processing and shipping during the Holiday season. Shipping costs do not include tracking. If you need this service, please contact me before ordering to request a shipping quote.

To help keep shipping costs as low as possible I use regular standard shipping. If you need something express shipped, please send me a message through the contact form here on the site and I will give you a price quote for alternative shipping methods.

Do you ship internationally? Currently Road to Happy only ships within Canada. If you would like to order from outside Canada or ship outside of Canada, contact me at info@myroadtohappy.com to make arrangements. I do have an Etsy shop that ships internationally and can offer you alternative shipping options.

 

Do I have to pay sales tax? Canadian orders will be charged any taxes corresponding with the province the order is being billed to. There is no sales tax on International orders, however you may be responsible at your end for your own country's custom fees and service charges.

I received the wrong item... Oops! As much as I try to do my best to make sure stuff like this doesn't happen, I am human after all and can sometimes make mistakes. Send me an email using the Contact form or email me at info@myroadtohappy.com explaining the issue and I will fix the goof! 

Can I change or cancel my order? If you are getting nervous about taking this big step into a e-commerce relationship with Road to Happy it’s okay, commitment is scary. Email me at info@myroadtohappy.com and I will help you out with your change or cancellation. Orders that have already been packed for shipping cannot be cancelled. 

What is your return policy? I know that you will love what you ordered but if something doesn't work out, I will gladly accept unused or defective merchandise in it's original packaging for return within 30 days from the shipping date. You are responsible for shipping charges to return the product. The cost of the original shipping is non-refundable and will be deducted from your return total. Your refund will be credited back to the original method of payment used to make the original purchase. If you need to return an item please send me an email through our Contact page to receive further instruction. 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
I can only replace items if they are defective or damaged.

Please note: If you received free shipping on your original order and you decide to return, you will be charged a 10% shipping and handling fee (maximum $15) based on the total of your original order. For complete details regarding the Road to Happy return policy please check out the complete Return Policy under the Contact section of the website.

Where are your products made? All products are currently designed and created in beautiful Niagara, Ontario, Canada. 

Will you sell my information or email address to a third party? Absolutely not! The information you provide will only be used to process your order. If you give permission, you may receive occasional emails containing news of sales or promotions. Please refer to the Privacy Policy for complete information.

How can I contact you? If you have questions not listed here, feel free to contact me through the contact page on this website or send me an email at info@myroadtohappy.com and I will get back to you as soon as possible.